**NEW TELEPHONE SYSTEM**

We have updated our telephone system to improve how we mange your calls and allow patients to contact the surgery during triage time for other matters. When you ring the practice the menu options will have changed.

**TRIAGE TIMES**

Please note the phone-in at 12.30-1pm on Wednesdays will STOP from 1st May 2021, to allow us to continue to deliver COVID vaccine clinics

**CORONAVIRUS**

If you have a New continuous cough

OR

Fever

OR

Loss of / change in smell or taste

OR

You are self-isolating

DO NOT ENTER THE SURGERY Telephone reception on: 028 90 602931

 
Due to positive COVID cases in the practice team we are operating with significantly reduced staffing levels

and will PROVIDE ESSENTIAL CARE ONLY UNTIL FURTHER NOTICE.

It is likely to take us longer to answer calls. To allow those with most urgent need to reach us, please consider if your problem can wait.

All appointments will be arranged in advance and ALL requests for GP appointments will be triaged by a doctor, by telephone. Please arrive at your appointment time, wear a face covering and maintain social distancing.

Where possible order repeat prescriptions by e-mail, or on-line via EMIS Access and nominate a pharmacy to collect your prescription for you, after 2 working days.

COVID Updates

• A number of our GPs are seconded to work in COVID centres and the practice is working with reduced medical staff
• For further guidance on Coronavirus look up the Public Health website: www.pha.site/coronavirus
• Parents please read the following updates from the Chief Medical Officer and Department of Health

      Letter from the Chief Medical Officer to Parents and Department of Education Parent & Carer Info Sept 2020

• For practice updates you can also follow Woodbrooke Medical Practice on Facebook  

Thank you for your patience during this time of change. We will continue to follow guidance issued by the Health & Social Care Board and the Public Health Agency and keep you informed of any necessary service changes.

After many years of dedication to the practice

providing excellent care to patients

and training new doctors and GPs

Dr Mulholland will be retiring on 9th April 2021

He will be missed by both patients & staff

and I am sure you will join us in

wishing him all the best for the future