APPOINTMENTS

• ALL requests for GP appointments will be assessed by a doctor, by telephone
• GPs will take requests and carry out telephone consultations between 8.30-10.30am and 2pm-3.30pm daily (except on a Wednesday)
• We are currently using a Phone First service model

ROUTINE TELEPHONE APPOINTMENTS: 

• Patients can book a 10 minute telephone consultation with a GP using our online Patient Access Service (See Online Services Tab for information) OR  by telephoning reception. 
• There will be a limited number of telephone consultations available 
• A GP will ring you at your appointment time (or 15 minutes either side of this)
• You will be contacted only once - if you miss your call you will need to book another appointment 
• Patient Access appointments will be released and available to book outside of working hours a week in advance
• You will only be offered a face to face appointment if required after speaking with a GP 
• If you are asked to attend the surgery please attend on time, wear a face covering and maintain social distancing

EMERGENCY APPOINTMENTS:

• Requests for emergency appointments should be made before 11am

• The reception team will ask you questions to assess urgency  

• These requests will be passed to the GP who will determine how we can best help you

• When we have reached capacity you will be asked to call back the next working day
• Remember you can book routine appointments and check for cancellations using our on-line service